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Shipping policy

Last updated:  March 30, 2026

Shipping & Refund Policy

At Green Pond Packaging, we are committed to delivering your order efficiently and sustainably. This policy outlines our shipping, delivery, and return practices.

If you have any questions, please contact our customer service team at 610-393-3799 or lpammer@greenpondpackaging.com.

Shipping Options & Delivery Costs

Our warehouse is centrally located in Lehigh Valley, Pennsylvania.

  • Orders placed by 1:00 PM (EST) typically ship within 2 business days
  • We ship via major national carriers (e.g., UPS, FedEx, or similar)
  • We make every effort to ship using carbon-neutral or carbon-offset shipping options whenever available
  • All standard shipments are sent via ground service
  • Expedited shipping options (Next Day, 2-Day, etc.) are available at checkout
  • Shipping rates are calculated at checkout based on order weight, dimensions, and destination

Local Delivery (Free)

We offer free local delivery within a 40-mile radius of Bethlehem, PA (18020).

  • Orders placed by 4:00 PM (EST) are delivered next business day
  • Ideal for restaurants, caterers, and local businesses needing fast restocking

Freight (LTL) Shipments

  • Large or bulk orders may ship via Less-Than-Truckload (LTL) freight
  • Our team will coordinate delivery details directly with you, including scheduling and delivery requirements
  • Please ensure your location can accommodate freight deliveries when applicable

Shipping Holidays

Orders will not ship on the following holidays:

  • New Year’s Day
  • Presidents’ Day
  • Good Friday
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving
  • Christmas Eve
  • Christmas Day

Delivery Address Policy

  • Orders cannot be modified after placement
  • We do not ship to P.O. Boxes

Important for Business Deliveries:

  • Please ensure delivery locations are staffed during normal business hours

Orders returned due to:

  • Incorrect address
  • Closed business

will incur:

  • Return shipping charges
  • 20% restocking fee

Tracking Your Order

Once your order ships, you will receive a confirmation email with tracking information, allowing you to monitor delivery directly through the carrier.

International Shipping

We currently do not offer international shipping.

Return & Refund Policy

Returns

We accept returns on new, unused, and unopened items within 30 days of delivery.

To initiate a return:

If approved:

  • A return shipping label and instructions will be provided

Please note:

  • We do not accept partial case returns
  • Items must be returned in original condition and packaging

Damaged or Defective Items

Please inspect your order upon arrival.

If your order arrives damaged or defective:

  • Contact us immediately
  • We will work quickly to resolve the issue

Refunds

  • Once your return is received and inspected, you will be notified
  • If approved, refunds will be issued to your original payment method

Item Availability

While we strive to maintain consistent inventory:

  • Products may occasionally be out of stock or backordered
  • If this occurs, we will:
    • Notify you promptly
    • Provide updated lead times
    • Offer alternative options if available

All products are subject to availability and while supplies last.